returns-2.png

DOMESTIC SHIPPING

Orders within Australia include FREE standard shipping via Australia Post. You also have the option to choose express shipping in checkout however this will incur a small fee. Orders are posted within one business day and take 1-5 business days for metropolitan areas and up to 9 days for regional areas. Express posted items will take 1-2 business days to arrive. For more information please check with Australia Post.

 

INTERNATIONAL SHIPPING

Orders over $150 will receive FREE shipping. For every order under $150 we offer discounted worldwide shipping via Australia Post airmail (Up to 15 business days). You also have the option to choose Express shipping (3-5 business days) for an extra cost. It is the buyers responsibility to check their countries import laws and regulations before placing an order. We will not be held liable for any customs delays, duties or taxes that may apply in the destination country.

 

30 DAY MONEY BACK GUARANTEE

In the instance you're not completely happy with your purchase, just send it back within 30 days for a full refund, minus our original shipping expenses. All returns are subject to inspection. Any items which have been worn, washed, damaged or soiled will not be accepted as part of our money back guarantee. We must be notified within 7 days of receiving your order and the item/s must be returned within 30 days from the purchase date.

If you receive an item/s that is damaged, defective or not as described, a full refund including any shipping fees may be applicable. If you believe the item is not as described or faulty on arrival please contact us to resolve the issue. Once we have identified the problem we shall reimburse the full amount or send a replacement. Please contact us before sending any packages back.

 

EXCHANGES

Exchanges are made easy with our “hassle free” policy provided the items are returned with the original invoice. All garments are subject to inspection. Any items which have been worn, washed, damaged or soiled will not be accepted as an exchange. Please contact us before sending any packages back.

 

DOMESTIC EXCHANGE COSTS – The return postage cost must be covered by the customer. We then cover the cost to re-ship. For items on sale at the time of purchase, the buyer must pay all postage fees (including our cost to re-ship).  Item/s must be returned within 7 days of receiving the order.

INTERNATIONAL EXCHANGE COSTSAll shipping costs are the responsibility of the customer. This includes the re-shipping cost.